Privacy Policy
Slate Insurance Brokers (SIB)
Effective Date: [Insert Date]
We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website ([Insert URL]) or services. By accessing our site, you agree to this policy.
1. Information We Collect
1.1 Personal Data (provided by you):
- Contact details (name, email, phone, address).
- Insurance needs (quotes, claims, policy details).
- Payment/banking information (if applicable).
1.2 Automated Data (collected via technology):
- IP address, device type, browser.
- Cookies/pixel tags (see Section 5).
- Website analytics (e.g., pages visited, session duration).
2. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to provide requested services).
- Consent (e.g., marketing emails; you may withdraw anytime).
- Legal obligation (e.g., fraud prevention).
3. How We Use Your Data
- Provide and personalize insurance services.
- Process applications/claims.
- Communicate updates, offers, or surveys (with consent).
- Improve website functionality and security.
- Comply with legal requirements.
4. Data Sharing & Disclosure
We only share data with:
- Insurance providers: To fulfil your requests.
- Service providers: Payment processors, IT support (under strict confidentiality).
- Authorities: If required by Zambian law.
- Third parties: Only with your explicit consent.
International Transfers: Data is stored primarily in Zambia. If transferred abroad, we ensure equivalent protection.
5. Cookies & Tracking Technologies
We use:
- Essential cookies (site functionality).
- Analytics cookies (e.g., Google Analytics).
- Marketing cookies (if applicable).
You can manage preferences via browser settings or our Cookie Consent Banner.
6. Data Security
We implement:
- Encryption (SSL/TLS).
- Access controls.
- Regular security audits.
Despite this, no internet transmission is 100% secure.
7. Data Retention
We retain your data:
- As long as needed for the purposes outlined.
- Until you request deletion (unless legally required to keep).
- Typically 3–7 years post-service for legal/compliance reasons.
8. Your Rights
You may:
- Access, correct, or delete your data.
- Withdraw consent (e.g., unsubscribe from emails).
- Request data portability (if applicable).
- Lodge complaints with Zambia’s Data Protection Commissioner.
To exercise rights, contact us at info@slateinsurancebrokers.co.zm. We respond within 30 days.
9. Third-Party Links
We are not responsible for the privacy practices of linked sites. Review their policies separately.
10. Policy Updates
Changes will be posted here with a new Effective Date. Material changes may be notified via email.
11. Contact Us
Slate Insurance Brokers
[Full Address]
Email: info@slateinsurancebrokers.co.zm
Phone: +260 979583312