FAQ

What is the difference between insurance and assurance?

Insurance typically covers risks that may or may not occur—such as accidents, theft, or damage—while assurance is designed for events that are certain, like life assurance, which guarantees a payout upon the policyholder’s death. At SIB, we help you choose the right option by assessing your unique needs and goals.

How do I determine which insurance policy is right for me?

Choosing the right insurance policy depends on your individual circumstances, whether you’re looking for personal protection or business coverage. Our expert brokers at SIB work with you to evaluate your financial situation, future needs, and risk profile. We then recommend tailored solutions—whether it’s life assurance, motor insurance, or comprehensive business insurance—ensuring you have the right protection in place.

How does the claims process work with SIB?

At SIB, we simplify the claims process to make it as stress-free as possible. If you need to file a claim, our dedicated support team will guide you through each step—from reporting the incident and submitting the necessary documentation to processing the claim quickly. Our commitment to efficiency ensures that you receive the support you need without unnecessary delays.

 

Are SIB's insurance services compliant with local regulations?

Absolutely. SIB adheres to all relevant Zambian insurance regulations, including ZICTA guidelines, to ensure that our policies are fully compliant and provide the highest standard of protection. We continuously monitor regulatory changes to keep our clients informed and secure.

 

How can I request a quote or get in touch with an insurance expert?

Requesting a quote or speaking with an expert is easy! Simply visit our Contact Us page and fill out the inquiry form, or call us directly at our provided phone number. Our friendly team is ready to assist you with personalized advice and to help you find the best insurance solution for your needs.

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